PRIVACY POLICY
Protecting your privacy at VOUVELLA, we’ve got your back when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority. It applies to data collected when you use our website. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when interacting with our website and services. By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.
INFORMATION WE COLLECT
Personal Information: When you make a purchase, create an account, or interact with our website, we may collect personal information such as your name, email address, shipping address, billing information, and contact details. We only collect the necessary information required to fulfill your orders, provide customer support, and enhance your shopping experience.
Usage Information: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, device information, pages visited, and referring URLs. This information helps us analyse and improve our website's performance and user experience.
USE OF INFORMATION
We use the information we collect to process your orders, communicate with you about your purchases, and provide customer support.
Personal information may be used to personalise your shopping experience, including recommending products, promotions, and offers that may be of interest to you.
We may use non-personal information to analyse trends, track website usage, and improve our services and marketing efforts.
DISCLOSURE OF INFORMATION
We do not sell, rent, or disclose your personal information to third parties for their marketing purposes.
We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or providing customer support. These service providers are contractually obligated to protect the confidentiality and security of your personal information.
We may disclose personal information if required by law, legal process, or to protect our rights, safety, or the rights, safety, or property of others.
DATA SECURITY
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes implementing industry-standard security measures such as encryption, firewalls, and secure socket layer technology.
While we strive to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.
YOUR RIGHTS
You have the right to access, update, correct, or delete your personal information held by us. You may also request that we restrict the processing of your personal information or object to its processing.
You have the right to opt-out of receiving marketing communications from us. You can unsubscribe from our marketing emails by following the instructions provided in the email.
COOKIES
A. Essential Cookies: These cookies are necessary for the operation of our website. They enable you to navigate our site, access secure areas, and use basic features.
B. Analytics Cookies: We use analytics cookies to collect information about how visitors interact with our website. This helps us analyse data, improve our website's performance, and understand user preferences. The information collected is aggregated and anonymous.
C. Functionality Cookies: Functionality cookies allow our website to remember choices you make and provide enhanced features. For example, they may remember your preferred language or font size.
D. Advertising Cookies: We may use advertising cookies to deliver personalised advertisements that are relevant to your interests. These cookies collect information about your browsing habits to tailor ads to your preferences.
e. Third-Party Cookies: Our website may contain content and services provided by third parties. These third parties may use cookies that are not under our control. We recommend reviewing their respective privacy policies for information on their cookie usage.
CHANGES TO PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.
KLARNA
Klarna is committed to letting you know how we will collect, use, store, share and protect your personal information when you transact with us. You accept this privacy policy (the “Privacy Policy”) whenever you access or use Klarna products, services, features, and technologies including the Klarna mobile app and www.klarna.com/us (the “Klarna Services”). You may find more details here:https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_us/privacy
CONTACT US
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact our customer support team. We will address your inquiry promptly and to the best of our abilities.
This Privacy Policy applies to VOUVELLA's website and services. It does not apply to third-party websites or services that may be linked to or integrated with our website. We encourage you to review the privacy policies of those third-party websites or services before providing any personal information.